PacePaws

Privacy Policy

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Introduction

PacePaws ("we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information when you visit our website or make a purchase.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect information you provide directly to us, including:

  • Account information: name, email address, and password when you create an account.
  • Order information: billing address, shipping address, payment details (processed securely — we never store full card numbers), and purchase history.
  • Communications: messages you send us via email or our contact form.
  • Marketing preferences: your opt-in status for promotional emails.

We also collect information automatically when you browse our website:

  • Device type, browser, operating system, and IP address.
  • Pages visited, time spent, and referring URLs (via cookies and similar technologies).
  • Click-through rates on emails and ads.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including sending order confirmations and shipping notifications.
  • Respond to your questions and provide customer support.
  • Send promotional emails and offers — only if you have opted in. You may unsubscribe at any time.
  • Improve our website, products, and customer experience.
  • Detect and prevent fraud and unauthorized transactions.
  • Comply with legal obligations.

Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Service providers: shipping carriers, payment processors, and email marketing platforms bound by confidentiality agreements.
  • Analytics providers: such as Google Analytics, to understand website usage (data is anonymized and aggregated).
  • Legal authorities: when required by law or to protect our rights and the safety of others.

Cookies

We use cookies and similar tracking technologies to improve your experience. Please see our Cookie Policy for full details on the cookies we use and how to manage them.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including legal and accounting requirements. Order records are typically retained for 7 years. You may request deletion of your account data at any time (see Your Rights below).

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your personal information.
  • Opt out of marketing communications at any time.
  • Lodge a complaint with your local data protection authority.

To exercise any of these rights, contact us at pacepawsinc@gmail.com.

Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and limited access to personal data within our organization. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email to registered customers. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

For privacy-related questions or requests: