We stand behind every bowl we make. If for any reason you are not satisfied with your purchase, you may request a full refund within 30 days of delivery.
We do not require you to ship the product back. Your satisfaction matters more to us than the cost of the bowl.
Email us at pacepawsinc@gmail.com with your order number and the reason for your return request.
Our team will review your request and send a confirmation email within 1–2 business days approving your refund.
Your refund will be processed to your original payment method within 5–10 business days of approval. You'll receive an email confirmation when issued.
To be eligible for a refund, your request must meet the following conditions:
If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo of the damage. We will send a free replacement or issue a full refund — your choice.
We do not process direct exchanges at this time. If you would like a different size or color, please request a refund and place a new order. Refunds are typically processed within 5–10 business days.
The following are not eligible for refunds:
Our team is happy to help with any questions about returns or refunds:
